Telesales

• Conduct outbound calls to members to promote and schedule virtual appointments
• Communicate the benefits of scheduling virtual appointments and how they enhance members' healthcare experience
• Use persuasive techniques to encourage members to schedule appointments
• Address member questions and concerns regarding virtual services
• Maintain detailed call records, member responses and scheduled appointments in the CRM system
• Follow up with members, outside entities and providers
• Complete member and provider inquiries efficiently to achieve service and quality goals
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets
• Stay informed about healthcare services and offerings
• Follow compliance and regulatory requirements when handling member information

Explore Outbound Tele Sales Agent at Humana. Review requirements and application details.