Trainer

• Conduct training needs analyses and translate findings into role-based learning objectives, curricula, training matrices, and delivery plans
• Design and develop instructor-led, virtual, blended, and eLearning programs in English and French
• Create and maintain LMS courses, learning paths, assignments, assessments, completion tracking, and reporting
• Develop facilitator guides, participant materials, exercises, job aids, and user documentation
• Deliver engaging remote and onsite training to utility customers and internal teams
• Develop and execute test plans, scenarios, test cases, expected results, and supporting evidence
• Support functionality, workflow, regression, conversion-validation, and user acceptance testing
• Document test results, defects, retesting outcomes, training gaps, and readiness concerns
• Use approved AI technologies to improve training, testing, analysis, documentation, and reusable delivery of assets
• Validate AI-assisted work for accuracy, confidentiality, appropriate terminology, and alignment with customer requirements
• Support customers through testing, go-live, and post-implementation stabilization
• Collaborate with Project Management, Consulting, Technical Services, Conversion, Reporting, Development, and Support teams
• Maintain accurate project documentation, time records, site logs, and status updates
• Identify opportunities to improve implementation enablement methods, tools, templates, and processes

Trainer, Professional Services

• Deliver live CMS training sessions to end-users
• Create and maintain written and video training materials
• Ensure training materials reflect current UI, workflows, and processes
• Gather client feedback and report friction points or improvement suggestions
• Train internal staff in systems and processes
• Lead internal knowledge-sharing sessions and hands-on walkthroughs
• Support launches through sitemapping/site architecture, text and image collection and loading, CMS website configuration, module build-outs, and quality assurance testing
• Partner with Project Managers to help clients prepare for launch

Trainer jobs in Canada

Trainer, Professional Services

Trainer, Professional Services

Web Trainer