Trainer

• Conduct orientation sessions and plan and deliver the full training program, including product, soft skills, and on-the-job training, for new hires
• Develop new training programs, manuals, multimedia visual aids, and other educational materials
• Conduct prompt and regular follow-ups on delivered training programs to evaluate training effectiveness
• Evaluate existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive or co-drive service quality initiatives for continuous service standards improvement
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Explore Trainer – Quality at TDCX. Review requirements and application details.