Training Specialist

• Conduct structured gap analysis conversations with client managers and offshore staff
• Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks
• Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment
• Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources
• Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation
• Work with Subject Matter Experts to develop niche technical content and role-specific training modules
• Build a reusable central library of training programmes and templates for shared client needs
• Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools
• Oversee course enrolments, progress tracking, certifications, and system administration
• Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams
• Advise and assist clients in structuring or refining their internal training processes upon request
• Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders

Explore Training and Development Specialist at VirtualStaff365. Review requirements and application details.