Training Specialist

• Foster strong relationships with customers who purchased Red Hat Training Services
• Develop learning plans to ensure customer success and drive subscription renewals
• Create and manage inbound and outbound leads
• Design, implement, and manage lead-generation and upsell campaigns
• Support Red Hat Training Resellers in daily activities and QBRs
• Act as first contact and escalation point for training resellers
• Engage assigned customers to understand learning goals and maximize subscription and Training Units benefits
• Develop and execute proactive renewal strategies for customer accounts
• Identify and cultivate customer advocates
• Analyze customer engagement and usage data and generate renewal-metrics reports
• Manage lead nurturing, qualification, distribution, and follow-up
• Promote Open Enrolment and RHLS-Courses training courses and certification exams through upselling, cross-selling, and targeted campaigns
• Collaborate with product development to address customer feedback and enhance the learning subscription offering
• Support the local sales team in identifying upsell opportunities and potential expansion of learning services

Explore Training Experience Specialist at Red Hat. Review requirements and application details.