Training Specialist

• Serve as a primary point of contact for new hires during training hours
• Respond to training-related questions and provide guidance on processes, expectations, and resources
• Review AI Agent simulated sales calls and evaluate performance against sales, quality, and compliance standards
• Provide clear, actionable feedback after simulated call reviews
• Assign and send targeted One Thing Trainings based on key coaching opportunities
• Monitor trainee progress through training, simulated calls, certifications, and coaching assignments
• Identify trainees falling behind, repeatedly struggling, or requiring additional support
• Follow up to ensure coaching feedback is reviewed and applied to subsequent simulated calls
• Escalate significant performance, compliance, attendance, or training concerns to Quality & Compliance leadership
• Maintain accurate documentation of trainee progress, coaching, and simulated call outcomes
• Partner with the Quality & Compliance team to identify new-hire performance trends and improve training

Training Specialist jobs in Texas

Training Quality Specialist