User Researcher

• Lead end-to-end UX research, including user interviews, contextual observations, usability tests, and surveys
• Centralize research insights in a structured research repository
• Facilitate framing, ideation, and co-design workshops with business stakeholders, IT squads, and end users
• Analyze quantitative user behavior using web analytics such as Matomo and heatmaps
• Identify user pain points and drop-offs
• Build and refine personas, empathy maps, experience maps, and end-to-end user journeys
• Define interaction models and measure product success against usability benchmarks and KPIs
• Design low-to-high fidelity wireframes, interactive prototypes, user flows, and site maps
• Present solutions persuasively to stakeholders
• Collaborate with UI designers to align with the design system
• Contribute to the wider UX chapter
• Work across customer-facing portals, developer and API platforms, and internal back-office tools for energy-market stakeholders

Explore Senior UX Researcher at MindWave. Review requirements and application details.