User Researcher

• Direct UX research activities by creating and executing research plans
• Deliver key insights that support company strategy
• Conduct discovery research and validate solutions with product, engineering, and UX design partners
• Partner with other researchers to increase user awareness and promote research best practices
• Identify strategic opportunities and lead initiatives toward outcomes
• Plan, conduct, and communicate impact-focused research studies
• Understand user behavior, needs, problems, use cases, and workflows
• Support the GoTo Resolve product team by researching user outcomes, problems, needs, and mental models
• Improve research participant recruiting processes and channels in collaboration with Customer Success, Product Marketing, and Lifecycle Marketing
• Develop and maintain a deep understanding of users and products in a research repository
• Keep the research repository current with product changes and supported use cases
• Analyze the competitive landscape to inform research direction, disruption opportunities, and innovation
• Build workflows that automate routine research steps using AI

Explore Senior UX Researcher – 6-month contract at GoTo. Review requirements and application details.