User Researcher

• Partner with product teams to co-create research plans and prioritize learning objectives
• Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms
• Engage with customer segments to validate concepts and uncover user needs
• Analyze and synthesize research findings into actionable insights and recommendations
• Deliver regular research summaries and next-step recommendations to stakeholders
• Advise on research priorities across web, mobile, AI-driven, and retail systems
• Support additional teams or initiatives as assigned
• Collaborate with product managers, designers, and stakeholders to align research with business goals
• Share findings in knowledge management systems and facilitate team learning

Explore Senior UX Researcher at H&R Block. Review requirements and application details.