User Researcher

• Plan and conduct qualitative and quantitative research, including interviews, contextual inquiry, surveys, and workflow analysis
• Study claims and medical evaluation workflows through approved access to users and representative materials
• Conduct usability testing on prototypes and production workflows
• Synthesize findings into prioritized insights and recommendations for product decisions
• Develop personas, journey maps, task flows, and workflow models
• Translate research findings into prototype concepts for claims and medical evaluation workflows
• Create wireframes, interaction models, and low- to mid-fidelity prototypes in Figma
• Collaborate with product designers to refine and test concepts
• Support interaction design, information architecture, and accessibility decisions
• Work with engineers, data teams, product owners, and subject-matter experts
• Participate in backlog refinement and design reviews
• Support design-to-development handoffs with research and workflow documentation
• Conduct domain research on disability claims, medical evaluation processes, and federal service workflows
• Analyze comparable case management and evidence review tools

User Researcher jobs in Virginia

UX Researcher – MDC/AICES