Verification Specialist

• Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications
• Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments
• Manage inbound calls related to appointment coordination and patient support
• Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs
• Answer questions regarding appointment details, availability, timing, and related information
• Provide updates regarding test result availability and expected turnaround times, when applicable
• Maintain accurate and detailed records of customer interactions, appointments, and communications
• Perform administrative and customer service support tasks as needed
• Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction
• Verify insurance eligibility, billing, and prior authorizations
• Handle DME and DME insurance processes
• Support operations in Urgent Care, medical office, DME, or similar healthcare settings
• Review insurance benefits, coverage, deductibles, copays, and coinsurance
• Perform other duties related to the position as assigned

Explore Healthcare Verification Specialist at The Hello Team. Review requirements and application details.