Vice President

• Provide strategic leadership and full profit-and-loss accountability for the University's Continuing Education portfolio
• Set portfolio strategy and achieve revenue and profitability goals
• Establish annual and multi-year plans, financial targets, and business review cadence
• Identify new revenue opportunities and determine where to build, buy, partner, scale, reposition, or exit
• Define go-to-market strategy with Marketing and Enrollment, including positioning, customer segments, pricing, and demand generation
• Lead and hold accountable the sales organization
• Define portfolio and curriculum priorities with the Provost organization and Curriculum teams
• Own the digital customer and learner experience from discovery through enrollment, engagement, and course completion
• Use data, experimentation, AI-enabled capabilities, and emerging technologies to improve conversion, engagement, and growth
• Define multichannel growth strategies and develop partnerships and distribution opportunities
• Review business performance and make investment, scaling, redesign, repositioning, or retirement decisions
• Align cross-functional leaders around shared outcomes, decision rights, and resource priorities
• Build and develop a high-performing, growth-oriented organization
• Select, mentor, coach, and evaluate staff; establish performance objectives and conduct performance discussions
• Supervise Continuing Education personnel and indirectly lead cross-functional teams and business partners

VP, Continuing Education – Virtual

• Lead USAA's Next Best Experience strategy across personalized, context-aware experiences
• Establish the vision, strategy, governance, and operating model for Next Best Experience across the member lifecycle
• Align member needs, business priorities, data-driven insights, and experience design principles
• Lead a cross-functional organization across Digital, Technology, Analytics, Marketing, Design, and Lines of Business
• Define enterprise experience priorities, decision frameworks, measurement strategies, and investment direction
• Oversee product, service, advice, and contextual engagement experiences anchored in life events and member milestones
• Serve as enterprise steward for member-centric decision making
• Create, develop, and sustain Business, Technology, and Lines of Business relationships
• Set vision, strategy, direction, KPIs, and outcomes for a Digital or Technology product portfolio
• Provide executive oversight and serve as escalation point for product management activities
• Influence leaders, product managers, developers, vendors, designers, and stakeholders on product strategies and launches
• Promote member research including focus groups, usefulness testing, A/B testing, and other methodologies
• Deliver agreed goals and outcomes for products, services, and transactions across digital channels and platforms
• Manage investments, innovation mix, prioritization, and tradeoffs at program or portfolio level
• Attract, select, and develop Technology/Digital product management talent
• Ensure technology capabilities align with architectural and system standards
• Drive economic success through growth of digital/technology product portfolios
• Oversee strategic alignment across product portfolios, initiatives, and investments
• Ensure business risks are identified, measured, monitored, and controlled under risk and compliance policies

Assistant Vice President – Next Best Experience, Member Experience Strategy

• Lead long-, medium-, and short-term demand forecasting models across multiple business lines and contact channels
• Translate business forecasts into staffing and capacity plans aligned with service, productivity, financial, and growth objectives
• Build forecasting models for volume, AHT, shrinkage, attrition, and occupancy
• Develop scenario-based forecasting and what-if models to assess operational, financial, and headcount impacts
• Build cross-skill and blended workforce models across channels and lines of business
• Monitor forecast accuracy and service-level performance, adjusting for seasonality, promotions, call-driving events, and business changes
• Own capacity, forecasting, and operational-effectiveness reporting for key stakeholders
• Evaluate WFM and AI tools and drive continuous process improvement
• Lead headcount planning and present recommendations to senior leadership
• Lead and develop capacity planning analysts
• Use advanced analytical techniques and complex data sets to identify trends, opportunities, and risks
• Deliver actionable insights for executive decision-making and strategic planning
• Establish analytical frameworks and performance metrics for operational effectiveness, capacity utilization, and client experience
• Apply statistical modeling, forecasting techniques, automation, machine learning, and emerging analytics technologies
• Ensure analytical integrity, data quality, and governance across forecasting and reporting
• Advise executive leadership on forecasting assumptions, capacity strategies, staffing implications, and business performance
• Collaborate with Operations, Finance, Technology, Risk, and Business Management
• Report to an Executive Director

VP, Capacity Planning & Analytics

• Set the strategic direction and operating model for enterprise delivery across major business partner portfolios
• Establish delivery practices, governance, and execution routines supporting organizational priorities and measurable business outcomes
• Coach, mentor, and train employees; conduct timely performance evaluations
• Lead a large multidisciplinary organization of scrum masters, project managers, program managers, and delivery leaders
• Oversee planning, prioritization, sequencing, resourcing, and execution of strategic initiatives, programs, and projects
• Partner with senior leaders to align priorities, monitor execution health, resolve enterprise-level barriers, and support communication and decision-making
• Define performance expectations, metrics, escalation paths, and governance forums
• Drive proactive risk, issue, and dependency management across portfolios
• Scale Agile, project management, and program management practices
• Reinforce capacity management, impediment removal, delivery discipline, and continuous improvement

Vice President jobs in Arizona

VP, Continuing Education – Virtual

Assistant Vice President – Next Best Experience, Member Experience Strategy

VP, Capacity Planning & Analytics

Vice President – Enterprise Delivery