10a Labs

Investigator

• Work through assigned ticket queues, resolving cases while meeting quality, accuracy, and turnaround targets
• Triage cases according to urgency and risk to reduce backlog and meet service-level goals
• Evaluate evidence tied to enforcement reports and apply consistent, policy-aligned actions
• Investigate flagged activity using internal tooling and document reasoning and outcomes
• Escalate ambiguous or high-stakes cases through the appropriate path with supporting evidence and context
• Identify emerging patterns, unusual spikes, and recurring tactics and surface them to the team
• Participate in rotating on-call coverage for up to 7 days at a time

Trust & Safety Investigator

People Operations

• Own People Operations and Human Resources functions across the organization.
• Develop scalable HR policies, processes, and internal documentation supporting company growth.
• Ensure compliance with federal, state, and local employment laws in partnership with Legal.
• Lead employee relations, workplace investigations, conflict resolution, and performance management.
• Design and manage performance reviews, manager enablement, and people metrics.
• Own onboarding, offboarding, employee records, HRIS, payroll coordination, and benefits administration.
• Maintain the employee handbook, company policies, and employment documentation.
• Partner with Recruiting on compliant hiring practices and new hire experience.
• Coordinate employment-based immigration processes with outside counsel.
• Partner with Finance on compensation benchmarking, promotions, leveling, and equity administration.
• Partner with Compliance on personnel-related security, confidentiality, onboarding, and access control requirements.
• Coach managers and executives on organizational design, leadership development, employee relations, and change management.
• Drive strategic People initiatives enabling effective company scaling.

Trust & Safety Investigator

Head of People