11:11 SYSTEMS

Solutions Engineer

• Support and guarantee a positive migration experience for all 11:11 clients
• Plan, provision, migrate, and optimize customers’ cloud-based environments
• Deliver migration services aligned with 11:11 Systems’ integration strategy
• Provide leadership feedback to prioritize and triage escalated tickets
• Triage incoming migration-strategy requests and plan technical requirements with the team
• Act as technical lead for the Cloud Integration team in resolving customer migration and integration problems
• Escalate and collaborate with Operations, Infrastructure, Development, and other internal teams
• Own project tickets and ticket escalations within the area of responsibility
• Follow 11:11 Systems’ service-management best practices
• Deliver superior customer service and maintain professional relationships
• Ensure migration-related incidents and problems are mitigated
• Collaborate with vendors and escalate tickets to vendor support as needed
• Enhance team efficiency by taking ownership of new requests and identifying opportunities to add value
• Handle company data and information according to data-handling agreements, procedures, and policies
• Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
• Perform other duties as assigned

Lead Cloud Integrations Engineer