1st for Awarding (previously 1st for EPA)

Manager

• Build and maintain strong relationships with customers, including training providers, colleges and universities
• Build new business opportunities, nurture leads and grow accounts
• Risk assess new business opportunities and customers to mitigate potential issues
• Work closely with the Head of Partnerships and colleagues to support growth plans
• Identify sector challenges and suggest ways to provide further support to partners
• Deliver onboarding and training sessions to new customers
• Support and co-host customer webinars, delivering training and presenting to small groups online
• Respond to customer queries via email, phone or video call
• Conduct regular check-ins and review meetings with existing partners
• Attend customer meetings, industry events and conferences as required
• Manage workload across multiple priorities
• Maintain accurate records, activity logs and dashboards using the CRM
• Keep informed about sector changes, assessment offerings, Ofqual regulations and best practice

Partnership Development Manager

Designer

• Translate assessment requirements into clear, engaging content
• Create engaging and factual content for learners, providers, and other stakeholders throughout the assessment journey, including videos, animation and support documentation
• Develop apprenticeship standards and assessment materials for EPA and apprenticeship assessment in line with roadmap and budget
• Maintain and refine existing assessment materials, processes and documentation in line with the roadmap and document control register
• Risk assess product viability from design to delivery to ensure scalability and high quality
• Apply instructional design principles and learning theories to create effective, accessible and engaging learning materials
• Create key artifacts to support learners, providers and employers
• Use learning technologies, authoring tools, platforms, software, AI tools and multimedia applications to build online assessment, MCQs, learning materials and supporting documentation
• Manage multiple products at different stages of their lifecycle
• Ensure compliance with Ofqual’s General Condition of Recognition
• Maintain CPD for appropriate competency and knowledge
• Potentially support or carry out assessment delivery
• Identify potential future products by reviewing specifications and requirements, appraising new product ideas and product changes or updates
• Work with internal and external stakeholders to support management of the product roadmap and programme of regulatory changes
• Collaborate with colleagues, ensuring deadlines are met and stakeholders are kept informed
• Perform other duties as required

Partnership Development Manager

Learning Solutions Designer