1st Formations

Frontend Engineer

• Build and maintain web applications using HTML, JavaScript, and Node.js
• Develop and maintain single page applications with clean, modular, maintainable code
• Write performant, responsive, and cross-browser-compatible front-end code
• Follow established coding standards and best practices
• Translate Figma designs into accurate, high-quality front-end code
• Collaborate with designers to implement visual and interaction details
• Identify design or UX issues and suggest technically sound solutions
• Work with developers, designers, and product stakeholders to deliver features end-to-end
• Participate in code reviews
• Communicate progress, blockers, and technical considerations
• Test and debug applications
• Support maintenance, bug fixes, and incremental improvements across live sites and applications
• Improve front-end tooling, workflows, and documentation

Front End Web Developer – 3 month Contract

Customer Support

• Deliver exceptional customer service with professionalism and empathy, driving high CSAT scores and positive public reviews
• Meet response SLAs across phone, live chat and email, escalating proactively when targets are at risk
• De-escalate and resolve customer complaints, documenting outcomes and root causes
• Act as a product expert on company formation, keeping up to date with changes to products, services and policies
• Collaborate with cross-functional teams to resolve complex issues and support process improvements
• Manage multiple channels and priorities while keeping accurate case notes and adhering to regulatory and compliance requirements
• Learn new systems quickly and contribute to continuous improvement and peer coaching
• Highlight areas for improvement, give feedback on processes and recommend changes that raise customer satisfaction
• Support founders and business owners by phone, live chat and email as the voice of 1st Formations

Customer Service Executive

Chief Marketing Officer

• Build, schedule and QA automated email journeys and triggered campaigns within the CRM platform under the direction of the Head of CRM & Lifecycle Marketing
• Maintain accurate client segmentation and list hygiene so campaigns reach the right audience
• Assist with A/B and multivariate tests across messaging, timing and subject lines, and help compile results
• Pull and organise campaign performance data and produce regular reporting packs on open, click, conversion and churn-related metrics
• Coordinate with design and copy resources to deliver campaign assets on time and to brand standard
• Monitor day-to-day campaign performance and flag anomalies, deliverability issues or underperforming journeys to the Senior Manager
• Maintain documentation of live journeys, workflows and segmentation logic
• Support the wider Marketing team with administrative and campaign coordination tasks
• Help ensure client communications comply with GDPR and relevant marketing regulations

Email Marketing Executive

Operations

• Own operating strategy and day-to-day performance across customer sales, retention, customer service, mail, Co Sec, and the serviced offices/business centre
• Translate commercial objectives into functional plans while remaining hands-on in execution
• Set and manage operating cadence, targets, workflows, and standards across customer-facing teams
• Build and own reporting and KPI frameworks providing visibility into performance, risk, and opportunity
• Drive cross-functional collaboration and resolve operational bottlenecks
• Partner with the CEO to evaluate growth opportunities, new service lines, and market opportunities
• Assess operational readiness to scale ahead of commitments
• Develop and coach function managers and senior leaders
• Lead operational improvement and transformation initiatives with Product, including systems, automation, process redesign, and technology enablement
• Ensure operational resilience, enterprise risk management, regulatory compliance, governance, and controls
• Develop a high-performance culture focused on accountability, collaboration, continuous improvement, and customer-centricity

Front End Web Developer – 3 month Contract

Customer Service Executive

Email Marketing Executive

Head of Operations