3YOURMIND

Field Engineer

• Act as 3YOURMIND’s local technical interface for Ukrainian projects
• Visit deployment locations and evaluate technical readiness
• Support installations and commissioning
• Identify field risks and translate observed issues into clear actions for internal or external teams
• Work with local users and partners to understand operational requirements
• Evaluate technical information and turn real-world needs into structured engineering inputs for on-demand manufacturing workflows
• Support CAD-related work and improve existing technical information
• Create robust Technical Data Packages for consistent manufacturing across production environments
• Evaluate manufacturing approaches and local production capabilities
• Support practical implementation of additive manufacturing workflows
• Provide recurring field training within Ukraine, onboard operators, reinforce technical procedures, and help teams become more independent
• Identify and technically assess local manufacturers, engineering companies, and suppliers
• Translate project requirements into actionable information and evaluate technical feasibility
• Support sourcing decisions, site-readiness assessments, installation acceptance, troubleshooting, and quality checks
• Document recurring field problems, technical limitations, and opportunities
• Communicate field feedback to hardware, engineering, and product teams
• Help standardize technical checklists, acceptance criteria, documentation, and supplier evaluation

Technical and Field Engineer

Customer Success Manager

• Understand North American customers' operational needs and translate them into tailored software solutions
• Partner with customers throughout their lifecycle to optimize their processes
• Provide technical support for North American clients
• Assist the sales team with technical software demonstrations and pre-sales technical discussions
• Engage with clients and internal stakeholders from project kickoff to successful closure
• Ensure deliverables meet technical and operational scope
• Gather detailed technical requirements
• Scope project activities, define timelines, and estimate activity durations
• Partner with engineering and product teams to translate customer feedback into product enhancements and technical proposals
• Assist with management of US GovCloud instances
• Report directly to the Senior Technical Project Manager for North America