A.N. Deringer, Inc.

General

• Serve as the customer service liaison between the company and customers
• Resolve billing, shipment tracking, and other customer concerns
• Build customer relationships
• Process Customs and Participating Government Agency entries for clearance of goods into the United States
• Open files and enter notes, information, and document requests in corporate systems
• Review commercial invoices and documentation for regulatory and carrier compliance
• Convert and verify shipment weight, volume, and foreign currency
• Send information and document requests to employees, suppliers, service providers, and U.S. government agencies
• Communicate with offices, departments, and teams regarding customs brokerage issues
• Ensure compliance with U.S. Government regulatory agencies, including FDA, EPA, and USFWS
• Coordinate shipping details with forwarders, steamship lines, airlines, and agents
• Maintain communication with customers, carriers, and vendors
• Coordinate shipments from airlines, ocean piers, and container freight stations to customer destinations
• Coordinate pickups and invoice files
• Stay current on regulations, laws, guidelines, and company requirements
• Act as a resource to internal and external clients
• Handle accounting processes accurately and promptly
• Answer email and telephone calls promptly and professionally
• Handle confidential information
• Provide colleague instruction and recommend process improvements
• Perform other assigned duties

Import Specialist