Abnormal Security

Consultant

• Own a large, high-turnover portfolio of self-serve deployments and meet the 12-day time-to-value target
• Manage go-live intake, activation, and follow-up through structured communication, guides, Abnormal Academy, and the customer portal
• Conduct occasional one-off customer calls when needed
• Monitor and triage deployment health daily across open deployments
• Troubleshoot deployment blockers using internal runbooks
• Escalate non-standard technical or relationship issues to Senior Professional Services Consultants, Support, or Engineering
• Guide customers in activating purchased products across Microsoft 365 and Google Workspace
• Help customers adopt platform best practices and realize full value
• Identify blockers and coverage gaps early and escalate risks
• Keep account teams aligned on status, risks, and next steps
• Uphold quality standards and strengthen the Professional Services customer-satisfaction program

Professional Services Consultant – Self Service

Backend Engineer

• Design, build, and iterate on scalable backend and ML systems, APIs, frameworks, and internal tools
• Own well-scoped features and components, with guidance from senior engineers on complex cross-system work
• Contribute to the stability, reliability, and operational excellence of critical systems
• Write clean, testable, and resilient code with attention to edge cases and performance
• Contribute to technical design documents and participate in design discussions
• Participate in code and design reviews and contribute to on-call rotations
• Help design and build LLM-powered features and agentic workflows for automated investigation, triage, or remediation assistants
• Integrate LLM APIs and agent frameworks into backend services, considering reliability, cost, latency, and evaluation
• Contribute to prompt design, tool/function-calling integrations, and guardrails for AI-driven components
• Use GenAI coding assistants and agents in the development workflow to accelerate delivery and testing
• Collaborate with product managers, designers, and engineers to align on specifications and priorities
• Break down well-defined projects into executable steps and drive them to completion
• Contribute to roadmap discussions and share ideas for technical improvements
• Communicate updates, challenges, and solutions in an async-first environment
• Seek feedback and mentorship from senior engineers

Professional Services Consultant – Self Service

Software Engineer – Backend – Behavioral Security Products