Abstra

Business Analyst

• Partner with business, technology, and functional stakeholders to understand processes, pain points, objectives, and technology needs
• Lead requirements discovery through interviews, workshops, process reviews, and analysis of existing systems and documentation
• Elicit, analyze, document, and validate business, functional, and non-functional requirements
• Translate business needs into requirements, process flows, use cases, epics, user stories, and acceptance criteria
• Identify and document business rules, exceptions, dependencies, assumptions, and gaps
• Facilitate requirements walkthroughs, stakeholder alignment, and validation
• Maintain requirements traceability through design, development, testing, and deployment
• Support the design and implementation of business processes and capabilities within Microsoft Dynamics 365 CRM
• Partner with functional consultants, architects, developers, and integration teams to translate requirements into solution designs
• Assess requirements against standard Dynamics 365 capabilities and identify configuration, customization, integration, or process-change needs
• Support CRM capabilities including case management, customer service workflows, queues and routing, activities, customer/account information, and agent workflows
• Support functional analysis throughout the full SDLC, from discovery and design through development, testing, deployment, and stabilization
• Partner with product owners and delivery teams to refine and prioritize the backlog and participate in Agile ceremonies
• Clarify requirements during implementation and review delivered functionality against requirements and acceptance criteria
• Support functional and integration testing, defect triage, UAT scenarios/test cases, and business acceptance
• Support deployment readiness, release validation, cutover, and post-go-live stabilization
• Assess impacts of new functionality, configuration changes, integrations, and system migrations
• Serve as the bridge between business stakeholders and technical teams
• Facilitate workshops across functions, regions, and organizational levels
• Identify and communicate gaps, risks, dependencies, and escalation decisions
• Coordinate across workstreams and technology teams to ensure end-to-end requirements and dependencies are understood
• Maintain project documentation including requirements, process flows, business rules, data mappings, decision logs, and traceability artifacts

Technical Business Analyst – Microsoft Dynamics 365 CRM

Full-stack Engineer

• Analyze software requirements to determine the best solution for delivering business goals, including estimating and planning throughout an agile software development lifecycle
• Modify the codebase to implement complex software modifications following coding and design standards, source code control, unit testing, and continuous integration and deployment practices
• Analyze and troubleshoot complex software application errors to determine root cause and resolution
• Assist with testing and written descriptions of application software changes
• Collaborate with team members and participate in Scrum ceremonies and activities, including pair programming and peer code review
• Align with the Product Owner to understand, influence, and deliver roadmaps, taking responsibility for application architecture and technical execution
• Drive innovation through technical research initiatives and architecture discussions with other teams
• Lead by example, coach, mentor, and provide continuous feedback to team members
• Protect, secure, and properly handle confidential client data

Principal Software Engineer, C# / AI

AI Engineer

• Build, deploy, and maintain internal AI agents and intelligent search tools using organizational documents and knowledge
• Automate repetitive business workflows with agentic systems executing multi-step autonomous actions across internal tools
• Extend back-office platforms such as Monday.com, Microsoft 365, SharePoint, Ironclad, and other SaaS tools through custom integrations
• Automate document review, comparison, summarization, data extraction, classification, and creation
• Build templates, prompts, and workflows for RFPs, RFIs, proposals, reports, and presentations
• Design and deploy lightweight internal applications, web tools, and scripts
• Identify high-impact automation opportunities and evaluate AI features during software procurement
• Determine when to build custom tools versus buying existing solutions
• Establish reusable AI infrastructure, tool-calling patterns, permissions, logging, security frameworks, evaluation methods, and organizational AI best practices
• Collaborate with business teams and leadership to rapidly prototype solutions
• Train, support, and enable employees to use AI tools effectively

Compliance

• Support regulatory activities associated with integration of medical device products and portfolios into existing business processes and systems
• Develop, update, and maintain Global Regulatory Plans (GRPs) and associated regulatory documentation
• Support global product registrations, renewals, license maintenance, and other market-specific regulatory requirements
• Assess regulatory impact of product, manufacturing, labelling, supplier, site, and quality system changes
• Support regulatory activities associated with legal manufacturer, manufacturing site, and quality system transitions
• Coordinate with regional Regulatory Affairs teams to identify country-specific requirements and execute regulatory actions necessary to maintain market access
• Support EU MDR and other global regulatory lifecycle activities, including technical documentation updates, assessments, submissions, and notifications
• Review existing regulatory documentation, identify gaps, and coordinate actions required to support integration and ongoing compliance
• Maintain regulatory trackers, plans, and deliverables and ensure activities are completed according to established timelines
• Partner with Quality, Operations, R&D, Clinical, Supply Chain, and other cross-functional stakeholders to support integration activities
• Identify and escalate regulatory risks, dependencies, and potential impacts to business or integration timelines

Technical Business Analyst – Microsoft Dynamics 365 CRM

Principal Software Engineer, C# / AI

AI Engineer

Regulatory Affairs Contractor