Technical Printer Support Representative I – Inkjet
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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Canon products, utilizing strong communication and problem-solving skills to resolve customer inquiries effectively. Proficient in navigating multiple software applications and maintaining a high level of customer satisfaction through prompt and accurate service.
Highest-signal resume keywords
Technical SupportCustomer Service ExperiencePC Operating Systems KnowledgeMS Office ProficiencyActive Listening Skills
About the role
Key responsibilities & impact- Provide positive and professional technical support to Canon customers via phone
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions
- Promptly identify, research, and resolve customer inquiries using available software and network tools
- Interact with customers and team members simultaneously to expedite call resolution
- Make prompt, accurate business decisions that mutually benefit the business and customer
- Document interactions and resolutions in company applications
- Assist customers using the Total Care approach in making purchase decisions and completing orders on the Canon website
- Receive and respond to inbound customer calls and inquiries
- Resolve routine and complex technical inkjet printer issues using a first-call-resolution strategy
- Escalate appropriate cases and follow up to ensure timely resolution and customer satisfaction
Requirements
What you’ll need- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance is a must for this position
- Reliable high-speed internet connection and a workspace free from noise and distractions
Benefits
Comp & perks- Paid orientation and training
- Medical, vision, dental, life insurance, and disability benefits
- Company-paid holidays
- Paid time off: personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
- Various scheduling options
- Remote work style
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportPC Operating SystemsInternet NavigationKeyboarding SkillsMS Office Proficiency
Soft Skills
Strong CommunicationActive ListeningMultitaskingTime ManagementDependability
Tools & Technologies
Instant Messenger ToolsEmailCanon Website
Industry Keywords
Call Center ExperienceFirst-Call-Resolution StrategyCustomer SatisfactionTechnical Inkjet Printer Issues