Accurate Background

Robotics

• Monitor automation workflows through Microsoft Power Platform/Dashboards and Kapow Management Console
• Track and respond to alerts, failures and SLA breaches
• Perform incident logging and updates in ITSM tools such as ServiceNow and Jira
• Communicate status updates and outages to stakeholders
• Perform initial triage and basic troubleshooting of incidents
• Analyze and debug Power Automate flows and Kapow Robots
• Restart failed bots/flows according to SOPs
• Identify common issues including timeouts, credential failures and missing inputs
• Escalate unresolved or critical issues to the Dev Lead
• Maintain SOPs, runbooks and knowledge base articles
• Perform detailed root cause analysis for recurring incidents
• Document root causes and corrective and preventive actions

Analyst, RPA Solutions