AcquireAI

Software Engineer

• Provide end-to-end Level 1 to Level 3 support for production systems to ensure system uptime and reliability
• Monitor system health and respond to alerts using observability tools in line with defined SLAs
• Diagnose and resolve issues across APIs, event-driven systems, and data pipelines
• Perform root cause analysis and contribute to post-incident reviews with actionable improvements
• Develop and maintain backend services using Python to support platform functionality
• Build and enhance REST APIs and integrations to improve system performance and scalability
• Manage and support AWS serverless infrastructure including Lambda, API Gateway, SQS, and CloudWatch
• Work closely with engineering teams to implement permanent fixes and drive system improvements
• Maintain operational documentation, runbooks, and support procedures for consistent service delivery
• Participate in a rotating 24 by 7 support roster including shift handovers and on-call escalation

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Software Engineer