AdCellerant

Operations

• Scale and optimize the Agency Operations function while driving operational excellence, advertiser retention, and business growth
• Oversee processes, people, and performance supporting digital advertising campaign execution
• Partner with leadership on financial management, operational strategy, product development, partner growth, and cross-functional initiatives
• Cultivate a high-performing operations organization by mentoring future leaders, defining career trajectories, and fostering continuous improvement and accountability
• Analyze churn trends, campaign hurdles, and partner friction to improve advertiser retention, client lifetime value, and satisfaction
• Scale business volume per team member without compromising campaign quality, SLAs, or client success
• Lead resource forecasting and capacity planning using revenue projections, productivity trends, and technological efficiencies
• Design and govern performance management systems covering KPIs, quality benchmarks, capacity tracking, and operational dashboards
• Integrate AI, automation, and advanced workflows to reduce manual effort and improve output quality
• Partner with Sales and Client Success to identify expansion opportunities, deepen client relationships, and drive incremental revenue
• Translate market trends, client needs, and operational roadblocks into product requirements
• Support operational cost monitoring, efficiency initiatives, and department-level financial planning
• Direct change management for new operating models, workflows, and technologies
• Establish accountability for deadlines, SLAs, and quality standards
• Communicate campaign performance, operational challenges, and strategic recommendations clearly to partners, clients, and internal stakeholders

VP, Agency Operations