AKEN S.A.

Analyst

• Continuously monitor client environments using tools such as Zabbix, SolarWinds, Dynatrace, Datadog, and Grafana.
• Configure basic alerts and make adjustments to detect failures and performance degradation.
• Collect and initially analyze logs and metrics, identifying potential anomalies and escalating incidents when necessary.
• Handle technical support tickets, assisting clients in resolving basic observability issues.
• Generate periodic reports on the availability, performance, and trends of monitored systems.
• Collaborate with client technical teams to adjust configurations and optimize monitoring.
• Assist with the implementation and improvement of dashboards within the tools used.
• Continuously learn about new observability technologies and tools.

Junior Observability Analyst