akeno

Solutions Engineer

• Lead solution design and implementation of production planning, scheduling, and execution-control software at customer locations
• Co-create solutions with customers and internal development teams
• Write code and perform data analysis using operations research approaches in supply chain
• Build internal AI-assisted coding prototypes, such as an optimizer for loading dock scheduling
• Lead and partially implement integrations with customer data sources
• Own the 4–8-week post-go-live hypercare phase as primary customer contact
• Triage issues with colleagues and coordinate with engineering
• Build and maintain customer configuration documentation, including setup rationale and known edge cases
• Travel to customer sites for requirements and solution-design workshops
• Translate customer learnings into requirements, user stories, and acceptance criteria
• Participate in backlog refinement and sprint planning with Fullstack and AI/Optimization teams
• Prioritize customer requests against roadmap goals and communicate trade-offs
• Run product-discovery sessions with planners and supply-chain leads
• Gradually take ownership of a defined product area
• Grow into a Product Owner position within 6–9 months
• Act as the customer voice in product decisions

Senior Solutions Engineer – AI & Operations Research for Planning/Scheduling