Aliare

Analyst

• Analyze and develop new solutions for ERP systems
• Propose and implement improvements to existing solutions
• Investigate and resolve incidents
• Prepare technical solution documentation
• Debug and refactor source code

Development Analyst

Customer Success Manager

• Manage a portfolio of customers and monitor their product performance throughout the customer journey
• Continuously pursue the achievement of customers’ desired outcomes, identifying expansion opportunities and reducing churn risk
• Conduct on-site visits and remote meetings to improve and maximize the use of solutions
• Understand customers’ business models and identify business needs
• Track success criteria, anticipate issues, and identify scalable use cases
• Support the presentation of best practices for using the solutions
• Identify service and customer experience gaps based on customer feedback
• Monitor customer results, engagement, and satisfaction metrics
• Record interactions and relevant information for each customer

Customer Success Analyst

Project Manager

• Organize and lead kick-off meetings and requirements-gathering sessions with clients and relevant teams
• Schedule proposal presentations and monitor the stages of commercial negotiations
• Prepare, review, and format commercial proposals
• Receive and analyze product development requests and priorities
• Plan and monitor sprints with product and development teams
• Create, maintain, and update schedules in MS Project, managing milestones, deadlines, and dependencies
• Monitor the allocation of hours for the resources involved
• Identify and propose actions to mitigate project risks
• Negotiate deadlines and priorities with clients and internal teams
• Connect internal and external teams to align demands, training, and deliverables
• Document lessons learned at the end of each scope
• Support routine management and the organization of deliverables
• Prepare status reports and monitor project metrics
• Conduct data analyses to identify patterns and opportunities for improvement
• Ensure the integrity and quality of data used in project management

Development Analyst

Customer Success Analyst

Project Analyst