AlignOps

Customer Success Manager

• Promote the company’s BusyBusy product to the appropriate target market within the customer base to address customers’ specific needs and problems
• Ensure optimal Salesforce data hygiene by consistently updating accounts and contacts
• Lead the renewal process for assigned accounts, guaranteeing seamless service continuity and delivering high client satisfaction
• Conduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts
• Foster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support
• Collect and analyze customer engagement data to derive actionable insights and strengthen brand loyalty
• Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion
• Develop and nurture long-term client partnerships, positioning the company as a trusted advisor
• Understand and anticipate client goals, proactively recommending product improvements, services, and upgrades
• Identify and capitalize on cross-sell and upsell opportunities to support revenue growth targets
• Track and report on client demand, usage trends, and key account metrics
• Other duties as assigned

Client Success Manager