Allata

Application Engineer

• Take technical ownership of multiple applications, learning their architecture, integrations, and business purpose
• Diagnose and resolve production issues using logs, monitoring tools, code, and database queries
• Develop, test, and deploy bug fixes and minor enhancements following team engineering and change-management practices
• Prioritize issues by business impact, communicate progress clearly, and escalate when needed
• Investigate recurring incidents, identify root causes, and recommend preventive improvements
• Maintain runbooks, application documentation, and support knowledge
• Collaborate with customer stakeholders, developers, QA, cloud/infrastructure teams, and service delivery colleagues
• Use approved AI tools to accelerate troubleshooting, code comprehension, testing, and documentation while independently validating outputs and protecting customer information

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