Alpha Lion

Director

• Own the retention calendar end-to-end, including offers, incentives, LTOs, launches, cross-sell, and reactivation
• Partner with Brand and Growth on go-to-market strategy
• Own subscription performance and economics, including take rate, churn, reactivation, subscriber LTV/LTR, and contribution margin
• Build and scale the subscription and loyalty experience from onboarding through offboarding with Product and Operations
• Lead lifecycle and CRM across Email, SMS, and Push, including strategy, segmentation, automated journeys, and continuous testing
• Build a customer intelligence engine using behavioral data, cohorts, NPS, reviews, and zero-party data
• Build and develop a lean, high-performing retention team with clear ownership, KPIs, and operating cadences
• Drive returning customer revenue, LTV, contribution margin, subscription adoption, cross-sell, longevity, repeat purchase, and customer value
• Translate customer and cohort insights into actions across Retention, Product, Brand, and Acquisition

Explore Director of Retention at Alpha Lion. Review requirements and application details.