AmeriHealth Caritas

QA Engineer

• Conduct daily quality control checks on production associates using random sampling, guidelines, procedures, and system tools
• Participate in QA calibration opportunities and align with State QA requirements
• Assist in team chats as needed
• Perform comprehensive quality reviews and audit inspections of call center processes
• Audit Service Level Agreement (SLA) compliance for state contracts
• Provide clear, analytical feedback on areas for improvement
• Share findings and trends
• Perform additional assigned duties
• Handle calls during peak volumes as needed

Quality Assurance Associate

• Conduct daily quality control checks on production associates using random sampling, guidelines, procedures, and system tools
• Participate in QA calibration opportunities and align to State QA requirements
• Assist in team Chats as needed
• Perform comprehensive quality reviews and audit inspections of call center processes and Service Level Agreement (SLA) compliance for state contracts
• Provide clear, analytical feedback on areas for improvement
• Share findings and trends
• Perform additional assigned duties

Quality Assurance Associate

Quality Assurance Specialist