AMPAM

Operations

• Lead day-to-day operations across AMPAM MEP's Mechanical, Electrical, and Plumbing Service Divisions
• Own operating performance for service project delivery, gross margins, recurring maintenance, retention, and truck-based on-call/repair
• Drive customer satisfaction and financial results across all three trades
• Unify field supervisors, project managers, and operations personnel into a high-performing service organization
• Operate ServiceTitan as the common operating platform with standardized safety, training, tools, uniforms, vehicles, and inventory
• Spend significant time on job sites and with customers, supporting project managers, field service managers, and technicians
• Review project performance and drive consistent job costing and financial reporting
• Maintain 93%+ customer retention for the maintenance service agreement base
• Oversee pricing, contract escalations, maintenance scheduling, and resource planning
• Ensure high-quality emergency and on-call repair services; monitor productivity, response times, and first-time-fix rates
• Standardize cross-trade processes and increase customer penetration across mechanical, electrical, and plumbing services
• Collaborate with Sales and Business Development on customer needs, retrofit opportunities, and sales-to-operations handoffs
• Lead, coach, and develop field supervisors, project managers, and operations personnel
• Own hiring plans and build a talent bench for continued service and retrofit growth
• Ensure timely work order review and submission to accounting for invoicing
• Report to the VP of Service; manage Field Supervisors, Project Managers, and other Service Operations personnel

Operations Manager – Service