Animals Asia

Executive

• Process, code and reconcile donations across all relevant giving channels, including manual downloads and platform outputs
• Support daily, weekly, month-end and year-end reconciliation between CRM and bank data
• Maintain accurate donor and gift records and ensure data integrity and policy compliance
• Resolve processing exceptions promptly to reduce backlog and support financial reporting
• Perform appropriate bank account administration and prepare bank information for CRM reconciliation
• Administer giving platforms and ensure outputs are downloaded, checked and processed on schedule
• Ensure files, reports and outputs are ready for senior review
• Complete routine bank data checks and downloads
• Update Gift Aid declarations and maintain audit trails
• Prepare data for Gift Aid checks and claims before senior review
• Support the cross-team Gift Aid improvement project
• Maintain data quality to maximise eligible claims and reduce compliance risk
• Document processes, maintain procedure manuals and identify workflow improvements
• Contribute to continuous improvement initiatives that reduce manual intervention and strengthen reporting
• Support cross-training and knowledge distribution to reduce single points of failure
• Ensure processing implications are considered in new giving products or supporter journeys
• Collaborate with Supporter Care, Finance, Data & Insight, and CX project teams
• Prepare basic operational data or summaries for CX project work
• Promote and advocate Animals Asia to the general public
• Follow established Animals Asia procedures and policies

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Gift Processing Executive