Anthem Blue Cross and Blue Shield

Operations

• Provide back-office support and oversight to accounts and transactions
• Perform routine maintenance and verification on deposit accounts and customer records
• Ensure compliance with federal and bank rules and regulations
• Review daily deposits for errors and omissions
• Process daily maintenance requests, including transfer and sweep verifications and setups
• Track, review, and clear account exceptions
• Review reports to confirm maintenance and input accuracy
• Troubleshoot, trace, and resolve errors; escalate issues as needed
• Research and assist internal and external customers with questions or issues
• Process verification of new accounts and maintain accounts, including IRAs, CDs, Safe Deposit Boxes, and Savings
• Verify and mail statements, notices, letters, and interest checks
• Escalate issues or concerns regarding verifications

Deposit Operations Specialist – Verification

Analyst

• Monitor and detect daily transactions for fraudulent activity
• Monitor and review daily reports related to fraud, disputes, and Currency Transaction Reports
• Assist locations with responses to customer inquiries about questionable transactions
• Respond to disputed transactions and currency-related transactions
• Assist the Fraud and Dispute Resolution Manager with establishing and maintaining fraud training and prevention procedures
• Validate and verify information associated with wires
• Validate and verify information associated with account-level changes
• Assist law enforcement agencies when legal action is necessary or when seeking restitution
• Manage and maintain detailed logs and files related to fraudulent activity and the dispute process
• Investigate claims involving in-person and electronic transactions
• Prepare reports, memos, letters, and applicable documents

Deposit Operations Specialist – Verification

Fraud & Dispute Resolution Analyst – Attestation Specialist