Ardelyx, Inc.

Director

• Design, develop, and deliver comprehensive onboarding programs for new hires, primarily for the Field Reimbursement team
• Serve as a technical training expert on access-related concepts for other functions, including field sales
• Create and maintain an ongoing training curriculum to enhance team expertise, capabilities, and performance
• Monitor market access trends and update training modules as required
• Facilitate live, virtual, and on-demand training sessions using adult learning principles
• Deliver advanced training to Field Reimbursement teams
• Train teams on payer policies, coverage requirements, prior authorization, denial management, and patient services topics
• Conduct field and virtual visits with Field Reimbursement Managers and Zone Access Managers to observe interactions with healthcare provider offices
• Gather field insights to continuously improve training programs
• Partner with field leadership to translate observations into training enhancements and capability-building initiatives
• Partner with external vendors and internal stakeholders to develop eLearning, job aids, and workshops
• Establish and lead quarterly educational opportunities with internal and external experts
• Assess training effectiveness and implement improvements using microlearning, case studies, and simulations
• Maintain expertise in Medicare, Medicaid, commercial payer policies, CPT, ICD-10, HCPCS, prior authorization documentation and submission requirements, patient support programs, and related compliance rules
• Translate complex reimbursement information into practical, actionable training for field teams

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Associate Director, Market Access Training