Arkatechture

Software Engineer

• Troubleshoot and resolve complex production issues across the Arkalytics platform
• Develop software enhancements, bug fixes, and automation that improve platform stability and customer experience
• Investigate application, database, and cloud infrastructure issues within AWS environments
• Perform root cause analysis and implement long-term solutions to prevent recurring issues
• Build and maintain clean, reliable, and well-tested code
• Improve monitoring, alerting, logging, and operational tooling
• Collaborate with Support Services, Customer Success, Product, and Engineering teams to resolve customer issues efficiently
• Participate in Tier 2 and Tier 3 production support and shared on-call rotations
• Contribute to system documentation, knowledge sharing, and continuous process improvements
• Participate in code reviews and help maintain high engineering standards
• Stay current with emerging technologies and recommend improvements that enhance the platform
• Support the Arkalytics platform and related data warehousing and analytics solutions

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Software Engineer