Arrow Global Group

Support Engineer

• Provide 1st and 2nd line IT support to colleagues, including executive-level users
• Run the London Tech Bar, providing face-to-face support and troubleshooting
• Triage, investigate and resolve incidents and service requests, ensuring they are correctly prioritised and managed
• Take ownership of tickets through to resolution, keeping users informed along the way
• Work closely with Managed Service Providers, Third Line and Information Security teams where required
• Support the full Joiner, Mover, Leaver (JML) process, including account creation, access permissions and equipment
• Set up, configure and maintain laptops, mobile devices and other IT equipment
• Manage devices and user identities through Microsoft Entra and Apple Business Manager (ABM)
• Support Windows and Mac devices, Microsoft 365, iOS/Apple products, printers and other peripherals
• Maintain accurate IT asset and inventory records, including the Asset Management Database
• Use Jira Service Management (JSM) and other ITSM tools to log, track and resolve requests

IT Support Analyst

Analyst

• Assist with responses to investor queries surrounding the portfolio and performance, engaging with external stakeholders as necessary
• Support production and maintenance of data reporting for external investors and internal stakeholders
• Monitor performance of funds under management, investigate trends and risk factors, and identify areas requiring further analysis and risk mitigation
• Monitor investment performance and forward-looking investment pipeline, presenting findings and potential risk factors to internal stakeholders
• Perform special projects and analysis
• Support preparation of business plans and monthly estimates/forecasts

Analyst, Capital Allocation

Associate

• Conduct analysis over a range of projects to support fund management decisions across Arrow’s third-party-managed funds
• Develop models and analytical methods to analyse performance and profitability of investment strategies within the Group
• Monitor fund performance, investigate trends and identify areas requiring further analysis
• Analyse actual and projected returns to support decision-making across new investments
• Contribute to analysis of existing positions, including stress-testing and sensitivity analysis for assets under management
• Respond to specific queries and explain outputs to internal stakeholders
• Lead future development of modelling architecture, including assessment and implementation of business intelligence tools and artificial intelligence applications
• Translate strategy into numbers and turn data into clear insights for leadership

Associate, Capital Allocation

Systems Engineer

• Own the performance, service, controls and ongoing development of key Finance applications
• Manage application roadmaps, enhancements and priorities, balancing business needs, risk and cost
• Work closely with Finance, Fund Operations, Treasury and Technology to understand requirements and deliver improvements
• Act as a key escalation point for application issues, working with the IT Service Desk, Application Support teams and external vendors to resolve incidents and problems
• Manage application changes, releases and UAT, ensuring appropriate testing and governance is in place
• Monitor critical processes, integrations and automated jobs and coordinate the resolution of failures
• Ensure applications have appropriate access controls, segregation of duties, audit trails and governance
• Initially serve as internal Product Owner and System Owner for Stavpay and Kyriba, with potential ownership of additional Finance and Fund Operations applications

IT Support Analyst

Analyst, Capital Allocation

Associate, Capital Allocation

Finance Systems Analyst