Asia Shipping

General

• Research and obtain up-to-date information on potential customers through trade associations, the Ministry of Industry and Commerce, LOGCOMEX and DATALINE foreign trade statistics, trade fairs, symposiums, and lectures
• Identify, approach, register, and visit potential customers, presenting the product portfolio and the best cost and service options
• Explore business opportunities with each prospect or customer
• Share all actions taken before, during, and after acquiring each prospect with the Sales Support team
• Win, quote, and close sales; communicate the customer profile and introduce the customer to the company employees involved in the operation
• Ensure the best customer service and support before, during, and after product use
• Gradually increase the product offering and expand relationships within each customer account
• Present products and responsible contacts to strengthen personal and business relationships
• Enter relevant customer information into the system
• Assess customer and employee satisfaction to identify improvement opportunities
• Listen to customers and seek solutions to challenges, interacting with the departments involved
• Ensure excellent service and win-win negotiations; pursue customer satisfaction and loyalty
• Present spot negotiations, long-term contracts, and per diem demurrage rates when necessary
• Assist departments with collections and outstanding matters involving customers
• Monitor changes in freight rates, demurrage, per diem negotiations, traffic, and routes
• Exchange information with the team regarding competitors and market conditions
• Maintain relationships with ocean carriers to obtain information on routes and competitors
• Send sales leads to overseas agents
• Handle cost estimate requests and contact agents' sales leads
• Support departments in customer communications
• Negotiate changes to Incoterms to facilitate the closing of business in Brazil
• Strengthen business and personal relationships, fostering customer loyalty through new products
• Turn customers into advocates for the Group's services and customer care

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Commercial Specialist