Askara

Operations

• Own the end-to-end testing strategy: test plans, automated testing with Playwright, smoke tests, and regression testing
• Define release exit criteria and determine what should or should not block a deployment
• Perform QA on critical user journeys before every web, desktop, and mobile release
• Maintain the incident management process, including severity levels, playbooks, status page updates, and customer communications
• Act as Incident Lead for serious incidents and ensure information is communicated quickly and accurately
• Lead post-mortems and ensure that corrective actions are delivered
• Maintain monitoring and alerting
• Maintain the security program, including EDR, MFA, vulnerability management, and endpoint hardening
• Lead periodic access reviews and produce the required evidence
• Organize team security awareness initiatives, including phishing campaigns, reminders, and onboarding training
• Manage the macOS and Windows device fleet and mobile phones, including procurement, setup, encryption, updates, inventory, and replacement
• Standardize and automate onboarding and offboarding
• Administer accounts and access across all tools, including SSO, MFA, password management, and role-based permissions
• Ensure the reliability and security of an AI-powered, voice-driven SaaS product for dentists
• Serve as a key liaison between Engineering, Support, Compliance, and executive leadership

Technical Operations Engineer – Permanent Contract