Assertive Yield B.V.

Technical Account Manager

• Serve as the primary technical advisor for an assigned portfolio of enterprise publishers
• Build trusted relationships with technical stakeholders
• Own ongoing technical account health and platform adoption
• Develop technical success plans aligned with customer business objectives
• Lead technical onboarding and implementation activities
• Validate customer configurations and integrations
• Deliver technical enablement and best-practice guidance
• Ensure customers successfully adopt new platform capabilities
• Analyze publisher performance and identify optimization opportunities
• Recommend technical improvements that increase revenue and operational efficiency
• Conduct technical account reviews and contribute to Quarterly Business Reviews
• Monitor platform health and proactively identify risks
• Own standard technical support escalations
• Troubleshoot integration and platform issues
• Coordinate investigations with Product and Engineering when necessary
• Escalate complex issues requiring product changes or code development to Solutions Engineering
• Partner with Customer Success Account Managers to deliver a seamless customer experience
• Collaborate with Solutions Engineers on complex technical initiatives
• Advocate for customer technical needs internally
• Support Sales during expansion opportunities requiring technical consultation
• Maintain technical documentation and implementation guides
• Contribute to internal knowledge sharing
• Identify opportunities to improve onboarding and technical support processes

Customer Success Technical Account Manager – TAM