Attentive

Customer Support

• Respond to Attentive customer needs via email and live chat, owning interactions from inception to resolution
• Troubleshoot complex platform issues
• Advise customers on best practices with the Attentive platform and its use cases
• Assist customers with urgent needs and guide them toward the best solutions across the platform and business
• Serve as the first line of escalation for complex technical issues in the Support team
• Exceed customer expectations for response quality, timeliness, and overall customer experience
• Manage and execute team trainings, product updates, and other program needs
• Continuously train to become an expert on the Attentive platform, mobile marketing, and ecommerce
• Translate customer feedback into specific product requirements
• Maintain and recommend improvements to ticketing workflows
• Interview and train local UK talent
• Work with UK-based Customer Success and Sales functions to support the post-sale customer experience

Explore Senior Customer Support Specialist at Attentive. Review requirements and application details.

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Senior Customer Support Specialist