Demonstrates expertise in managing the end-to-end RMA process, including order management, logistics coordination, and customer service. Proficient in utilizing ERP systems, particularly Oracle ERP, to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

RMA Process ManagementOracle ERP ExperienceInternational Shipping CoordinationKPI Reporting and AnalysisCustomer Service Excellence

Tech Stack

Tools & technologies

CloudERPOracleOracle ERP

About the role

Key responsibilities & impact

Manage the end-to-end RMA process, including replenishment, hardware issue identification, case handling, order creation, repair coordination and customer returns
Open and manage service orders according to contract type and service entitlement
Coordinate and monitor import and export shipments related to RMA activities
Operate and manage global service warehouses
Provide timely updates to customers and field engineers in Israel and abroad
Work daily with Oracle ERP and Cloud Console systems
Review and update service contracts, credits and geographic contract coverage
Analyze quarterly performance indicators and prepare KPI reports
Develop and implement new internal, departmental and global processes and projects
Manage subcontractor customer activity, including PO-based order creation, shipment reporting, follow-up and expediting
Coordinate customers, field engineers, repair teams, logistics providers and subcontractors to ensure efficient service operations and high customer satisfaction
Support global service operations

Requirements

What you’ll need

Bachelor’s degree required, preferably in Industrial Management, Logistics, Supply Chain Management, or a related field
Previous experience in planning, customer service, order entry, order management or operations within a high-tech company is advantageous
Previous experience in international shipping, freight forwarding, or logistics companies is a strong advantage
Experience working with ERP systems and business applications is required
Familiarity with Oracle ERP is advantageous
Familiarity with Cloud Console is advantageous
Working knowledge of Outlook, Excel and PowerPoint is required
Basic understanding of hardware products and repair processes
Highly proficient in English, with the ability to communicate independently and effectively, both verbally and in writing
Willingness to work full time and provide overtime when required

Benefits

Comp & perks

Full-time employment
Overtime when required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementLogistics CoordinationPerformance AnalysisService Contract ReviewHardware Issue Identification

Soft Skills

Effective CommunicationCustomer Satisfaction FocusTeam Coordination

Tools & Technologies

Oracle ERPCloud ConsoleOutlookExcelPowerPoint

Industry Keywords

Supply Chain ManagementFreight ForwardingHigh-Tech OperationsService OperationsRepair Processes