Auris Practice Solutions, LLC

Customer Success Manager

• Lead the Clinical Operations workstream across the partner journey from early discovery through implementation, Go-Live, and ongoing partner support
• Participate in discovery calls with prospective partner practices to understand practice structure, staffing, patient demand, workflows, technology, and implementation needs
• Provide operational guidance on integrating Auris service models and identify workflow, staffing, scheduling, or training considerations
• Support recruitment and development of prospective partner practices through outreach, relationship building, and follow-up
• Document and communicate discovery findings, risks, and next steps
• Lead the Clinical Operations portion of new partner clinic implementations, including kickoff meetings and recurring cross-functional meetings
• Establish and maintain onboarding and training schedules for remote audiologists, Clinical Assistants, and other clinic personnel
• Track Clinical Operations deliverables and coordinate follow-up and escalation of readiness risks, delays, or barriers
• Participate in clinical personnel interviews and selection and provide structured onboarding and readiness feedback
• Develop and maintain individualized onboarding plans and monitor e-learning, shadowing, simulations, and validation activities
• Coordinate remote audiologist schedules in MaestroFusion™ and other scheduling systems
• Deliver and facilitate approved virtual and onsite training
• Facilitate Clinical Assistant skills validation and simulated sessions with remote audiologists
• Lead onsite training, workflow validation, and the operational portion of Go-Live
• Provide implementation readiness recommendations to the Vice President of Clinical Operations
• Serve as Clinical Operations point of contact for designated partner practices
• Participate in recurring business reviews and prepare or contribute Clinical Operations, utilization, and KPI updates
• Establish operational and service KPIs with clinic leadership, define targets or benchmarks, and monitor performance
• Support ongoing education, refresher training, and Clinical Operations check-ins
• Conduct designated workflow, documentation, implementation, or quality audits
• Collaborate with Operations, Credentialing, Licensing, Human Resources, Information Technology, Scheduling, and Sales/Business Development
• Draft or revise procedures, checklists, and implementation tools for approval

Senior Manager, Clinical Implementation – Partner Success

Audiologist

• Conduct hearing aid evaluations and consultations
• Build individualized treatment plans
• Recommend hearing technology matched to each patient's needs
• Fit, verify, and fine-tune hearing technology using best practices, including real-ear measurement
• Counsel patients and families throughout the rehabilitation process
• Provide long-term follow-up and ongoing clinical care
• Partner with physicians and onsite Clinic Assistants to deliver strong patient outcomes
• Lead the clinical relationship across evaluation, treatment planning, counseling, and verification
• Deliver remote programming through the MaestroFusion® platform across multiple practices

Senior Manager, Clinical Implementation – Partner Success

Dispensing Audiologist – Texas License