Australian Healthcare Associates

Program Manager

• Oversee issues management and change management processes, including preparing documentation and templates, communicating updates, and collaborating with relevant internal and external stakeholders
• Manage contracts with subcontractors and program participants
• Liaise with the Department, national peak bodies, software vendors and other organisations
• Conduct program risk assessments and develop appropriate mitigation strategies
• Conduct regular budget and program analysis and reporting
• Maintain policies and procedures manual, user guides, website content and FAQs
• Assist with escalation of calls and/or emails for complex queries or complaints and provide advice to other PPA teams
• Review processes and identify opportunities for improvement
• Manage day-to-day administration of assigned pharmacy programs as a subject matter expert
• Liaise with program leads, the PPA Support Centre, audit and fraud team, IT, the Department, Pharmacy Guild, Pharmaceutical Society of Australia and program participants

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Program Lead