AutogenAI

Head of Department

• Own corporate technology covering identity and access, devices, offices and networks, the SaaS estate, and the IT side of security and compliance
• Govern IT direction, spend and processes
• Manage a first-line IT Support Engineer
• Own Microsoft 365 and Entra ID, including Global Admin and break-glass accounts, conditional access, and SSO/SCIM across the SaaS estate
• Manage the lifecycle of laptops and mobiles across three countries, including procurement, Intune enrolment and configuration, patching, encryption, asset tracking, secure wipe, disposal and ownership transfer
• Own joiner, mover and leaver procedures for employees and contractors
• Run IT for the London and Gold Coast offices, including networks, Wi-Fi, firewalls, physical access and meeting rooms
• Set standards, provide remote support and train on-site IT contacts for New York and Gold Coast
• Own the ticket queue, SLAs and satisfaction survey
• Lead and develop the first-line IT Support Engineer and improve the AI assistant handling first-line support in Slack
• Map audit controls to systems and practices, explain the setup to auditors and agree remediation
• Produce audit evidence for device compliance, access reviews, firewall rule audits, physical security assessments and monthly HR security reviews
• Coordinate corporate IT boundaries for the FedRAMP programme and US-restricted systems
• Govern software purchasing, licensing, security and retirement; lead SaaS consolidation
• Administer Claude and other AI accounts, MCP connectors and custom Slack integrations
• Automate IT workflows using Slack workflows and Claude scheduled tasks
• Govern renewals, vendor reviews and formal purchasing
• Maintain IT policies through Information Security Governance Committee approval

Head of IT

Engineering Manager

• Own and evolve AutogenAI's technical strategy and engineering roadmap in collaboration with the Chief Technical Architect
• Act as a senior technical voice at leadership level and shape the Build operational strategy with the Chief People Officer and GTM
• Represent Engineering in customer-facing scoping sessions with top Enterprise clients
• Make and own high-stakes decisions affecting the engineering organisation
• Review, evolve, and improve engineering delivery processes, standards, on-call and incident practices, and cross-team ways of working
• Own engineering-wide operational excellence, including monitoring, triage, incident response, and recovery practices across a 24-hour global footprint
• Establish metrics and reporting for engineering health, delivery predictability, and team performance
• Directly manage and develop 2–3 Tech Leads through coaching, career development, and performance management
• Hold accountability for the performance, growth, and wellbeing of the wider approximately 15-person developer team
• Develop an engineering culture focused on ownership, accountability, and quality
• Build technical leadership talent and succession planning
• Lead a global organisation across London, NYC, Washington DC, and Gold Coast
• Partner with Product and Design leadership to integrate engineering, product, and design strategy
• Represent Engineering in company-wide leadership discussions, budgeting, and planning cycles
• Define engineering standards, best practices, and knowledge-sharing across a distributed multi-region team
• Drive continuous improvement and resolve systemic pain points across teams
• Foster an inclusive, high-performance culture supporting rapid growth, codebase health, and team wellbeing

Head of IT

Head of Engineering