Avance Care

Trainer

• Partner with the Director of Clinical Education and Training to develop and implement training programs and content
• Identify future clinical training needs and create ambulatory curriculum with specialty teams and departments
• Communicate with management, trainers, and team members to ensure training needs are met
• Provide training on business tools, systems, and dashboards
• Update MST, lesson plans, tip sheets, and manuals
• Answer Epic charting, functionality, and workflow-related questions
• Manage and resolve IT tickets related to Clinical Training
• Prepare new-hire classrooms, including invitations, training environment logins, and practice patient documents
• Train new-hire Medical Assistant classes and assist Provider Specialty Trainers
• Maintain the SharePoint Epic Training Library and Learning Home Dashboards
• Update after-class assessments and align them with current training materials
• Collaborate with Ambulatory Analysts to optimize Epic and troubleshoot issues
• Provide monthly update and Epic upgrade training to Office Managers, clinic staff, and other stakeholders
• Perform other duties as assigned

Epic Ambulatory Trainer