Axians UK

Operations

• Professionally manage all Axians spares and RMA processes
• Establish and maintain the Basingstoke Depot
• Understand and explain annuity contract renewal and quoting processes
• Maintain a customer-focused approach
• Update the Axians Service Desk for contracts and Adds, Moves and Changes
• Complete product registration and vendor install base updates
• Manage courier and Axians BAU relationships
• Reconcile monthly Rico spares movement reports
• Provide backup for Indigo field engineering services reporting and Field Engineering BAU
• Produce and assist with operational reports, including Juniper rebate/open RMA, Service Delivery Manager, open engineer tasks, open collections, customer inventory, open restock tasks and open incident subtasks
• Provide cover within the team as required
• Attend relevant training courses
• Promote the Axians brand
• Ensure adherence to quality, information security and ESG management systems
• Demonstrate Axians’ values in internal and external interactions

Warehouse Operations Specialist