Support Engineer jobs in South Africa

Explore 6 matching jobs.

Babble

Support Engineer, L2

Babble

Posted: 10/21/2026
AzureVMware
Harambee Youth Employment Accelerator

First Line Support Technician

Harambee Youth Employment Accelerator

Posted: 10/15/2026
Nebula

Junior Software Support Engineer

Nebula

Posted: 10/5/2026
Tech-Keys

Support Technician, Tier I

Tech-Keys

Posted: 9/29/2026
CloudMacOSServiceNow
Powerfleet

Global Technical Support Agent

Powerfleet

Posted: 9/29/2026
Boldr

Technical Support Advocate, T1

Boldr

Posted: 9/17/2026
Babble

Support Engineer, L2

Babble
Posted 10/21/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and diagnosing IT issues, particularly within Microsoft 365 services and business networks. Proficient in providing remote support and maintaining technical documentation while ensuring high levels of customer satisfaction.

Highest-signal resume keywords
2ND Line Engineer ExperienceMicrosoft 365 AdministrationMicrosoft Azure ExperienceAntivirus ManagementTroubleshooting Hardware

Tech Stack

Tools & technologies
AzureVMware

About the role

Key responsibilities & impact
  • Operate predominantly as a desk-based technician
  • Provide world-class service and support to clients and colleagues
  • Troubleshoot and diagnose IT issues within SLAs
  • Deliver remote support to clients
  • Assist with monitoring and maintenance of computer systems and networks
  • Attend customer calls promptly and provide efficient, effective support
  • Maintain accurate and complete information in support cases
  • Proactively manage queue and response levels to meet or exceed customer expectations and SLAs
  • Resolve IT issues promptly to minimise client downtime
  • Complete and update technical documentation
  • Mentor and train colleagues

Requirements

What you’ll need
  • Previous experience working on a service desk as a 2nd Line Engineer is essential
  • Experience in a managed services (MSP) environment is advantageous
  • Excellent understanding of Microsoft 365 services, including administration and troubleshooting
  • Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting
  • Experience with Microsoft Azure
  • Antivirus management, including deployment, configuration, and troubleshooting
  • Experience working with business networks and troubleshooting issues
  • Experience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment
  • Experience with email protection solutions
  • Virtualisation technologies (Hyper-V, VMware) are desirable
  • Backup and Disaster Recovery are desirable
  • Scripting and automation are desirable
  • Proficiency across multiple technologies and ability to manage difficult and sensitive technical issues
  • Strong written and verbal communication skills
  • High attention to detail when documenting and resolving issues
  • Ability to work independently and as part of a team
  • Stable internet connection and a suitable home-working setup, including a desk and chair in a quiet space
  • Solution in place to mitigate load shedding and work normal shifts effectively

Benefits

Comp & perks
  • Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits
  • 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service
  • 5% allowance based on basic salary, which can be allocated towards medical aid
  • UPS provided to assist with load shedding (2–4 hours of laptop power)
  • Babble-issued laptop
  • Annual company celebrations
  • Home-working policy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingTechnical DocumentationRemote SupportMicrosoft Desktop Operating SystemsMicrosoft Server Operating SystemsBusiness Network TroubleshootingVirtualisation TechnologiesBackup and Disaster RecoveryScriptingAutomation
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationAttention to DetailTeam CollaborationIndependent Work
Tools & Technologies
Microsoft 365Microsoft AzureHyper-VVMwareEmail Protection Solutions
Industry Keywords
Managed Services ProviderService DeskClient SupportIT Issue ResolutionLoad Shedding Mitigation