Basis

Client Partner

• Serve as the strategic lead for a portfolio of Basis’s largest clients
• Align teams across Basis and each client
• Lead growth initiatives and ensure clients realize the full value of their investment
• Build durable executive relationships and establish clear account strategies
• Maintain strong partnership health and own long-term value creation
• Identify upsell and cross-sell opportunities and drive measurable business outcomes
• Navigate complex organizations and build consensus across diverse stakeholders
• Design and execute account strategies meeting or exceeding retention and growth targets
• Analyze client businesses, priorities, and market context to develop focused account initiatives
• Lead expansion by identifying new use cases, business units, and stakeholders
• Spearhead sales for existing contracted areas and work with Account Executives on contract expansion
• Build and execute multi-year account plans aligning customer goals with Basis growth objectives
• Orchestrate executive leadership, Account Executives, Solution Consultants, Customer Success, Deployed Intelligence, Partnerships, Marketing, Support, and Revenue Operations
• Drive retention and expansion strategy, including opportunity development, forecasting, negotiation, and closing
• Define and manage executive relationship strategies and lead executive business reviews
• Represent Basis at customer events, industry forums, and executive gatherings
• Strengthen the Strategic Accounts function through cross-team initiatives
• Report to the Head of Strategic Accounts

Strategic Account Partner