BCA Financial Services

Program Manager

• Lead, modernize, and grow a portfolio of federal records management, ERM, FOIA, Privacy Act, litigation support, digitization, accessibility, and information governance contracts
• Serve as senior accountable leader for federal contracts, task orders, and related workstreams
• Manage work plans, schedules, staffing, budgets, deliverables, dependencies, roadmaps, risk registers, issue logs, change control, quality assurance, reporting, and executive communications
• Manage contract and portfolio performance against statements of work, service levels, QASP/performance measures, subcontractor obligations, revenue, margin, burn rate, and funding ceilings
• Maintain an integrated book of business covering task-order performance, staffing capacity, utilization, financial tracking, scope, dependencies, risk, subcontractors, client satisfaction, and growth pipeline
• Lead client-facing consulting engagements, needs assessments, stakeholder interviews, current-state/future-state analysis, operating model design, roadmap development, process improvement, and implementation planning
• Facilitate executive reviews, operating reviews, status reporting, escalation forums, lessons-learned reviews, and performance dashboards
• Advise federal clients on NARA compliance, electronic records, ERM, metadata, records schedules, disposition, digitization, data quality, records lifecycle management, and information access
• Oversee FOIA and Privacy Act intake, search strategy, tasking, responsive-record identification, referrals, redaction, exemptions, production quality control, backlog reduction, case tracking, and reporting
• Support litigation readiness, legal holds, preservation, collection, eDiscovery, chain of custody, privilege/redaction workflows, and defensible documentation
• Integrate Section 508 and accessibility into records, FOIA productions, document conversion, workflows, repositories, and reporting
• Oversee document/data intake, classification, indexing, metadata capture, OCR/ICR quality, validation, exception handling, sampling, reconciliation, dashboards, and transfer/production readiness
• Develop executive briefings, dashboards, white papers, lessons learned, SOPs, performance narratives, and risk recommendations
• Identify and help win organic growth and new federal contract opportunities
• Partner with business development, capture, pricing, recruiting, operations, legal/FOIA, records, data/technology SMEs, and subcontractors on solutions, staffing, transitions, win themes, and proposals
• Lead, coach, and hold accountable project managers, analysts, specialists, data/QA personnel, subcontractors, and partner teams
• Maintain availability for periodic on-site meetings in the DC/MD/VA National Capital Region and occasional travel

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